Frequently Asked Questions (FAQ)

With all but one of our suppliers (Solcar, with whom payment is normally made in advance), no cancellation charge applies. Just let us know by email if you need to cancel.

The most common fuel policy with our suppliers is full-full. This means that the vehicle is delivered with a full tank of fuel and you will be expected to deliver the vehicle back with a full tank. Normally, you will be charged for the fuel in the tank on collection and this initial charge will be refunded when you return full. If you return less than full, the refund will be proportional and, depending on the supplier, a fuel service charge may be applicable.

It isn't normally possible to specify preferred fuel type. However, some of our suppliers have vehicle groups which are specifically diesel

Many of our suppliers will allow one-way hire from one to another of their offices. Those that don't allow one-ways at present are Leasys, Niza Cars and Record. A one-way charge always applies, and the amount of the charge is, in general, proportional to the distance between the offices (e.g. 25€ for a one-way between offices in the same city to 170€ for a one-way across Spain). If you do need a one-way hire, please contact us and we'll get back to you with your best option.

This varies from one company to another. 21 years old is normally the minimum age permitted, but some companies allow 19 and 20 year old drivers. All drivers under the age of 25 are considered young drivers and a young driver surcharge applies. Bear in mind also that many companies allow young drivers to hire only their smaller vehicles.

Most of our suppliers don't have a maximum age, however this can be at the discretion of their office staff (i.e. they might consider a very elderly person not capable of driving safely). A senior driver surcharge applies with several of our suppliers. Please refer to the conditions for each of our suppliers on our quote page.

Once you have picked up your hire car, extensions are not normally possible. Instead, you will have to return to the office and start a new contract. If you need to extend your booking before you travel, some of our suppliers allow modifications whilst others don't. If they don't, a new booking would be required.

No. Unless exceptional circumstances apply (e.g. death in the family, hospitalization), no refund will be made for unused days if the vehicle is returned early.

Visa and MasterCard debit cards (not prepaid) are accepted by all of our suppliers. Visa Electron is normally also fine, but please let us know if you intend to use this type of card so that we can double check with the car hire company in question. Maestro is more problematic and, at present, is only accepted by one of our suppliers (Goldcar). Note that the card used must be nominative, i.e. show the cardholder's name.

No, payment must normally be made by the named main driver of the vehicle. One of our suppliers, Record, allows payment to be made by another person in the group. In this case, the booking must be made in the name of the card holder and the driver will be added to the contract as an extra driver (with corresponding extra driver charge).

With all but one of our suppliers (Solcar), payment is made 100% on pick-up. When you book your car online, neither a deposit nor your credit card details are required. Easy and safe. No payment in advance, no hassle should you need to cancel!

This depends on the car hire company that you book with. However, in general, travel to France, Andorra and Portugal is permitted as long as a crossborder surcharge is paid. You can find more information for each of our suppliers on our quote page.